|本期目录/Table of Contents|

[1]向安玲.无以信，何以立：人机交互中的可持续信任机制[J].未来传播(浙江传媒学院学报),2024,(02):29-41.
　XIANG An-ling.Without Trust, without Cooperation: A Study on Sustainable Trust Mechanisms in Human-Computer Interaction[J].FUTURE COMMUNICATION,2024,(02):29-41.
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无以信，何以立：人机交互中的可持续信任机制()
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《未来传播》（浙江传媒学院学报）[ISSN:2096-8418/CN:33-1334/G2]

卷:
期数:
2024年02期
页码:
29-41
栏目:
智能传播
出版日期:
2024-04-20

文章信息/Info

Title:
Without Trust, without Cooperation: A Study on Sustainable Trust Mechanisms in Human-Computer Interaction
文章编号:
2096-8418(2024)02-0029-13
作者:
向安玲
(中央民族大学新闻与传播学院,北京100081)
Author(s):
XIANG An-ling
关键词:
生成式人工智能;  人机交互;  可持续信任;  影响因素
分类号:
TP18-02
DOI:
-
文献标志码:
A
摘要:
可持续信任是保障人机高频交互和高效协作的关键要素。基于计算扎根理论,文章针对7235条ChatGPT用户反馈进行编码分析,并由此提炼可持续信任的影响因素。研究发现,机器因素(可用性、易用性、可供性和安全性等)占比最大,其次为用户要素(技术恐惧、需求适配、媒介素养、心理预期),而任务因素(关键性失误、任务复杂度、违规成本)占比偏低。关键任务失败、机器安全性、用户需求适配度对用户信任水平影响最为显著。在人机之间建立清晰而互补的职责界限,用算法的可解释性对冲输出的不确定性,同时通过奖惩机制的“界面化”,引导用户调整心理预期,有助于可持续信任的动态校准。

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备注/Memo

备注/Memo:
基金项目:国家自然科学基金青年项目“面向人工智能生成内容的风险识别与治理策略研究”(72304290)。
作者简介:向安玲,女,讲师,博士。
更新日期/Last Update: 2024-04-15